Your GDPR Data Protection Rights

Last updated: January 1, 2025

Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data. This page explains your rights and how to exercise them with FaustusPlay.

1. Data Controller Information

Data Controller: FaustusPlay
Address: 145 Queen's Boulevard, Hamburg, Germany
Contact Email: support@faustusplay.com

2. Your GDPR Rights

Right to Access (Article 15)

You have the right to know:

  • What personal data we process about you
  • Why we process your data
  • Who we share your data with
  • How long we keep your data
  • Your other rights regarding your data

How to request: Email us at support@faustusplay.com with "Data Access Request" in the subject line.

Right to Rectification (Article 16)

You can request correction of inaccurate or incomplete personal data.

  • Update your account information
  • Correct factual errors in your data
  • Complete incomplete data records

How to request: Contact us with specific corrections needed.

Right to Erasure - "Right to be Forgotten" (Article 17)

You can request deletion of your personal data when:

  • The data is no longer necessary for the original purpose
  • You withdraw consent and there's no other legal basis
  • Your data has been unlawfully processed
  • Erasure is required for legal compliance

Note: Some data may be retained for legal obligations or legitimate interests.

Right to Restriction of Processing (Article 18)

You can request that we limit how we process your data when:

  • You contest the accuracy of your data
  • Processing is unlawful but you don't want erasure
  • We no longer need the data but you need it for legal claims
  • You've objected to processing pending verification

Right to Data Portability (Article 20)

You can receive your personal data in a structured, machine-readable format and transfer it to another service provider when:

  • Processing is based on consent or contract
  • Processing is carried out by automated means

This includes game progress, preferences, and account information.

Right to Object (Article 21)

You can object to processing based on:

  • Legitimate interests (including profiling)
  • Direct marketing purposes
  • Scientific, historical, or statistical research

We will stop processing unless we have compelling legitimate grounds.

Rights Related to Automated Decision-Making (Article 22)

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or significant effects.

3. How to Exercise Your Rights

Contact Methods

  • Primary Contact: support@faustusplay.com
  • Subject Line: Include "GDPR Request" followed by the specific right
  • Information Required: Name, email address, and specific request details
  • Identity Verification: We may request additional information to verify your identity

Response Timeline

We will respond to your requests:

  • Initial Response: Within 72 hours of receipt
  • Full Response: Within 1 month of receipt
  • Complex Requests: Up to 3 months with notification
  • Free of Charge: Unless requests are excessive or repetitive

4. Cookie Management

Cookie Categories

Essential Cookies: Required for website functionality

  • Cannot be disabled
  • Include security and authentication cookies
  • Session management cookies

Analytics Cookies: Help us understand website usage

  • Can be disabled in cookie preferences
  • Aggregate and anonymous data collection
  • Performance and improvement insights

Marketing Cookies: Used for personalized advertising

  • Can be disabled in cookie preferences
  • Track user behavior across websites
  • Personalized content delivery

Managing Cookie Preferences

You can manage cookies through:

  • Our cookie consent banner
  • Browser settings and preferences
  • Third-party opt-out tools
  • Contacting us directly

5. Consent Withdrawal

Where processing is based on consent, you can withdraw it at any time:

  • Marketing Emails: Use unsubscribe links or contact us
  • Account Data: Request account deletion
  • Cookies: Adjust browser settings or contact us
  • Analytics: Opt out through our privacy settings

Important: Withdrawing consent doesn't affect the lawfulness of processing before withdrawal.

6. Data Protection Officer

For complex privacy matters, you can contact our Data Protection Officer:

7. Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. In Germany:

  • Authority: Hamburg Commissioner for Data Protection and Freedom of Information
  • Website: datenschutz-hamburg.de
  • When to Contact: If you're unsatisfied with our response to your privacy concerns

8. International Transfers

If we transfer your data outside the EU/EEA:

  • We use appropriate safeguards like Standard Contractual Clauses
  • We ensure adequate level of protection
  • You can request copies of safeguards used
  • You can object to transfers in certain circumstances

9. Children's Rights

Special protections apply to children under 16:

  • Parental consent required for data processing
  • Parents can exercise rights on behalf of their children
  • Enhanced protection for sensitive data
  • Right to have data erased when reaching adulthood

10. Data Breach Notification

In case of a data breach affecting your rights:

  • We will notify relevant authorities within 72 hours
  • We will inform affected individuals without undue delay
  • We will provide clear information about the breach
  • We will offer guidance on protective measures

11. Regular Review and Updates

We regularly review our data processing activities:

  • Annual privacy policy reviews
  • Regular data protection impact assessments
  • Ongoing staff training on GDPR compliance
  • Continuous improvement of privacy practices

12. Quick Reference Guide

Right What You Can Do How to Request
Access Get a copy of your data Email with "Data Access Request"
Rectification Correct inaccurate data Email with corrections needed
Erasure Delete your data Email with "Data Deletion Request"
Portability Transfer your data Email with "Data Export Request"

Contact Information

For all GDPR-related inquiries:

  • Email: support@faustusplay.com
  • Subject Line: Start with "GDPR Request"
  • Address: 145 Queen's Boulevard, Hamburg, Germany
  • Response Time: Within 1 month of verified request

This GDPR rights information is effective as of January 1, 2025, and applies to all EU/EEA residents using FaustusPlay services.